911 dispatchers must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for police, fire, emergency, and related services.
Essential job functions of the 911 dispatcher include the following:
- Operate a multi-line telephone console system
- Translate information to the appropriate codes
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
- Ask vital questions and provide pre-arrival instructions for emergency response calls
- Monitor and operate a radio console and computer equipment
- Receive and respond to a variety of emergency and non-emergency services and complaints
- Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
- Dispatch and coordinate the responses of public safety agencies
- Identify appropriate number and type of equipment or apparatus to dispatch
- Enters and modifies information into local, state and national computer databases
- Monitor and respond to a variety of technical systems and alarms
- Type letters, forms and reports on computer keyboards
- Make entries into automated record files
- Maintain accurate, up-to-date files and logs
- Perform other duties as required
Skill, knowledge and abilities in:
- The ability to operate computers
- The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
- The ability to use logic and reasoning to reach conclusions and approaches to problems
- The ability to use good judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
- The ability to think quickly
- The ability to work calmly under stressful situations
- The ability to actively listen and communicate effectively through clear speech and hearing
- The ability to follow instructions
- The ability to write clearly and spell correctly
- The ability to establish priorities and pass on information as needed
- The ability to maintain confidentiality and protect sensitive and personal identifying information
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and computer monitor screens, and hearing and speech capabilities sufficient to communicate effectively in person or over the telephone.
Position requires, reaching, sitting, talking, hearing, and seeing.
- Applicants must possess a high school diploma or GED. Applicant must be twenty-one (21) years of age or older.
- Must possess an Ohio Driver License
- Must not have any felony convictions
- Must be able to type 35 words per minute
Applicant must successfully complete the testing and assessment process that will include typing test, background investigation, drug screen, and interview. Hearing and vision screening may be required. Resumes being accepted in the Police Chief Office.
AN EQUAL OPPORTUNITY EMPLOYER